Shipping
SHIPPING
SHIPPING METHOD
HOW DO YOU SHIP AND WHAT IS THE PRICING?
Shipping cost is free.
WHERE DO YOU SHIP?
We are providing international shipping. However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.
HOW DO YOU SHIP?
We ship orders overseas by courier service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them.
SHIPPING TIME
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
Shipping to Worldwide:
- Order processing: 2 Days
- Standard Shipping: 7 - 18 Days
Note: The items you ordered will reach you within 18 days for Standard Shipping
HOW CAN I TRACK MY ORDER?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
WHEN WILL MY TRACKING INFORMATION APPEAR?
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment information is handed over to us.
WHY CAN'T I TRACK MY ORDER?
Please note that the tracking information will be displayed after 2-5 days after being updated.
For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.
WHY IS MY SHIPMENT STATUS UNCHANGED?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.
WHY I HAVE TO PAY EXTRA FEE FOR SHIPPING COMPANY FOR RECEIVING MY ORDER?
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.
We often declare this as a gift below order value, so you do not need worry about this.